RETURN AND REFUND POLICY

Last Updated: August 19, 2026

Thank you for shopping with Karvion, operated by DRAX LUXUS LTD. We want you to be satisfied with your purchase. This Return and Refund Policy explains when returns, exchanges, and refunds may be available.

1. RETURN PERIOD

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in its original packaging where applicable

• Include any original accessories, documentation, or components

• Not show signs of damage caused by use or improper handling

Certain products may be excluded from returns where permitted by applicable law.

2. HOW TO REQUEST A RETURN

To request a return, please contact us before sending any item back.

Email: support@karvion.shop
Phone: +44 7414 002644

Please include:

• Your full name

• Order number

• The product you wish to return

• Reason for the return

• Any relevant photographs if the item is damaged or defective

We will provide instructions regarding the return process where your request is eligible.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us assess the issue.

Where the issue is confirmed and a remedy is required under applicable law, we may offer a replacement, repair, refund, or another appropriate solution.

4. CHANGE OF MIND

If you simply change your mind about your purchase, you may be eligible to return the product within the applicable return period, provided the product meets the return conditions described above.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise required by applicable law.

5. NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by applicable law, including products that:

• Have been personalized or made specifically for the customer

• Cannot be returned for health, hygiene, or safety reasons once unsealed

• Have been used or damaged after delivery

• Are otherwise excluded from cancellation or return rights under applicable law

6. REFUNDS

Once your returned item has been received and inspected, we will determine whether the return meets the requirements of this policy.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. PARTIAL REFUNDS

In certain circumstances, a partial refund may be offered where an item has been returned with damage, missing components, or signs of use that reduce its value, where such an adjustment is permitted by applicable law.

We will not make deductions where prohibited by applicable law.

8. RETURN SHIPPING

If the return is due to a defective, damaged, incorrect, or otherwise non-conforming item, we will handle return shipping in accordance with applicable law.

For change-of-mind returns, the customer may be responsible for the return shipping costs unless otherwise stated.

9. DELIVERY TIME

Orders are generally delivered within 7–15 business days after processing and dispatch.

Delivery times may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, and circumstances outside our reasonable control.

The delivery timeframe does not affect any statutory rights you may have under applicable consumer protection laws.

10. UK CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer protection and consumer rights legislation.

Where applicable, statutory cancellation, refund, repair, replacement, and other consumer rights will continue to apply.

11. EXCHANGES

Where available, we may offer an exchange for an eligible product.

If an exchange is not available, we may instead provide a refund or another remedy where required by applicable law.

12. CONTACT US

For questions regarding returns or refunds, please contact us:

Karvion
DRAX LUXUS LTD
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom

Email: support@karvion.shop
Phone: +44 7414 002644