Shipping policy

Shipping Policy

Last Updated: July 14, 2026

Thank you for shopping with Karvion.

This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

2. Shipping Time

Our estimated delivery time is:

7–15 business days

Delivery times begin after your order has been processed.

Please note that delivery estimates are not guaranteed and may vary depending on your location and local carrier services.

3. Shipping Destinations

We currently ship to most countries worldwide.

If we are unable to deliver to your location, you will be notified before your order is processed.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination.

From time to time, we may offer free shipping promotions.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking updates to appear.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other government fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated.

Karvion is not responsible for delays caused by customs clearance.

7. Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • Carrier delays

  • Natural disasters

  • High shipping volumes

Shipping delays do not automatically qualify for refunds.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur.

Karvion is not responsible for orders delivered to an incorrect address supplied by the customer.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

To assist with your claim, please provide:

  • Your order number

  • A description of the issue

  • Photos of the damaged package or product (if applicable)

We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

10. Contact Us

If you have any questions regarding shipping, please contact us:

DRAX LUXUS LTD
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Email: support@karvion.shop

Phone: +44 20 7946 0123