Terms of service

TERMS OF SERVICE

Last Updated: August 19, 2026

Welcome to Karvion, operated by DRAX LUXUS LTD. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. COMPANY INFORMATION

Store Name: Karvion
Legal Company Name: DRAX LUXUS LTD
Company Number: 17316562
Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@karvion.shop
Phone: +44 7414 002644

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes and in a manner that does not:

  • Violate any applicable laws or regulations

  • Infringe the rights of another person or business

  • Attempt to gain unauthorized access to our systems

  • Interfere with the operation or security of our website

  • Use our website for fraudulent or abusive purposes

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colors, appearance, and visual representations may vary depending on your device or screen settings.

We reserve the right to correct errors, update information, or change product availability at any time without prior notice.

4. PRICES

All prices displayed on our website are subject to change without notice.

Where applicable, taxes, duties, or other charges may apply depending on the customer's location and applicable laws.

The final amount payable will be displayed during checkout before the order is completed.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where appropriate, including in circumstances involving:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Payment authorization problems

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. PAYMENT

Payments are processed through third-party payment providers and secure payment systems.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not normally store complete payment card information on our own systems.

7. SHIPPING AND DELIVERY

Orders are generally delivered within 7–15 business days after processing and dispatch.

Delivery times may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, and circumstances outside our reasonable control.

Once an order has been dispatched, tracking information may be provided where available.

Customers are responsible for providing accurate shipping information when placing an order.

8. RETURNS AND REFUNDS

Returns and refunds are governed by our Return and Refund Policy.

Nothing in these Terms limits or excludes any statutory consumer rights that apply to your purchase.

9. INTELLECTUAL PROPERTY

All content on the Karvion website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Designs

  • Website layout

  • Software

  • Other visual and written materials

is owned by or licensed to DRAX LUXUS LTD unless otherwise stated.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit our content without prior written permission.

10. THIRD-PARTY SERVICES

Our website may use third-party services to provide payment processing, shipping, analytics, website functionality, and other services.

Third-party services may have their own terms and policies, and we are not responsible for the independent operation or policies of those third parties.

11. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we will not be responsible for losses resulting from circumstances outside our reasonable control, including delays caused by shipping carriers, customs authorities, service providers, internet disruptions, or other unforeseen events.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.

13. EVENTS OUTSIDE OUR CONTROL

We will not be liable for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, strikes, transportation disruptions, government actions, technical failures, or other events that could not reasonably have been prevented.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be published on this page with the revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, where permitted by applicable law.

15. GOVERNING LAW

These Terms of Service are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that may apply to customers in their country of residence.

16. CONTACT US

If you have any questions regarding these Terms of Service, please contact us:

Karvion
DRAX LUXUS LTD
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom

Email: support@karvion.shop
Phone: +44 7414 002644